Insurance

Inglis commenced business in 1867 and as a specialist broker, has been arranging insurance cover and negotiating claim settlements, since 1906. Operating from offices in Sydney, Melbourne and Perth, Inglis Insurance offers over a century in years of insurance experience, expertise and service to the industry.

Inglis Insurance Brokers

Sydney
P. 02 9399 7999
PO Box 388 MOOREBANK NSW 1875

Melbourne
P. 03 9333 1422
PO Box 2415 GREENVALE VIC 3059

By entrusting your bloodstock insurance to Inglis, you avail yourself of the expertise and knowledge available throughout the entire company. Inglis Insurance has access to a network of specialist, London based Underwriters, all possessed of an A+ security rating.

Inglis is registered with the Australian Securities and Investments Commission (ASIC), Australian Financial Services License no. 239131

Inglis Insurance Brokers is also a member of the National Insurance Brokers' Association (NIBA) and the Australian Financial Complaints Authority (AFCA).
We subscribe to the Insurance Brokers Code of Practice and comply with the General Insurance Code Of Practice.

The General Insurance Code Governance Committee is an independent body that monitors and enforces insurers' compliance with the Code as well as identifying areas for improvement of Insurance practices and helping the general insurance industry understand and comply with the Code.

For more information on the Code Governance Committee, visit www.insurancecode.org.au

Insurance Codes of Practice

The codes set out broker and insurer standards of good practice and levels of service that clients should expect.

All members are bound by these codes. The Australian Financial Complaints Authority (AFCA) is responsible for monitoring the codes standards.

Financial Hardship

You have a right to ask us to fast-track a claim if you have an urgent financial need. Further details are available on the General Insurance Code Of Practice website.

Contact us If you believe you are eligible for assistance.

The General Insurance Code of Practice can be downloaded at the following website:

https://www.codeofpractice.com.au

The Insurance Brokers Code of Practice can be downloaded here:

Insurance Brokers Code of Practice

As part of the Code obligations, we are committed to the fair, transparent and timely resolution of disputes.

Whilst our purpose is to provide a standard of service that consistently meets our clients' needs, we would like you to tell us if any of our products or services have not met your expectations.

Complaints

If you have a complaint you may contact us by mail, phone or email:

Arthur Inglis - Complaints Officer
P: 02 9399 7999
arthur.inglis@inglis.com.au

We will review your complaint within 10 working days and provide you with an outcome in writing and advise you of the next steps if you are unhappy with our decision.

Our complaints and dispute procedures follow the requirements of the Codes of Practice above.

If you are not satisfied with the outcome you may refer the matter to the Australian Financial Complaints Authority (AFCA).

AFCA can be contacted by post GPO Box 3, Melbourne VIC 3001, phone 1800 931 678 or email info@afca.org.au. More information can be found on their website www.afca.org.au If your complaint is against a Lloyds of London Underwriter, you may need to contact Lloyds in Australia as they have their own complaints procedures. A copy of the Lloyd's Complaints Brochure is attached to our Product Disclosure Statement.